Connect: Inner West Policy & Procedures

The Connect: Inner West Community Transport Group Board has several policy and procedures that ensure the safe and efficient running of our community transport service.


The Service will maintain a service culture that is inclusive and welcoming; that celebrates community diversity in all its forms (including cultural diversity, religious diversity, financial status, sexual preference, gender identity).

Complaints & feedback

An important source of feedback is passenger complaints. We will follow the complaints flow chart to ensure all complaints are dealt with quickly.

Finding out how Service Users feel when they leave our service helps us improve our service to others. We use this form to ask our former service users to give us feedback when they leave our service.

Privacy & confidentiality

The Service will conform to both state and Commonwealth privacy legislation requirements regarding the collection, use and protection of personal information of our Clients, Staff, Volunteers, Board members and other agencies.