Complaints

This section is under review pending the new Aged Care Act coming into force on 1 November 2025.

Connect actively encourages their clients and their carers to provide feedback about the services they receive.

In the first please try and resolve any concerns or complaints you may have with staff.

If your complaint or concern remains unsatisfied, please contact the General Manager of gm@connectinnerwest.org.au.

A client has the right to call an advocate of their choice to present any complaints and to help them through the complaints management process.

Further information on making complaints is available on the My Aged Care website.