How do I know if I can access community transport?
Connect: Inner West services are funded under two different programs:
- The Commonwealth Home Support Program (CHSP), and
- The Community Transport Program (CTP)
We also provide transport for people receiving Home Care and Support at Home Packages. Please have your plan manager’s contact the details handy before you call us to discuss your travel options.
For NDIS participants, please click here.
We look forward to supporting your travel needs.
CHSP funded services
CHSP funding is focused on older people who need help getting out and about. CHSP is about helping people stay in their homes and providing basic services that make that happen.
If you already get other CHSP services like Meals on Wheels or Neighbour Aid, then you’re probably already eligible.
Generally, if you’re in an aged care facility, there is usually assisted care included as part of the service and we can’t provide a community transport service.
However, don’t count yourself in (or count yourself out). If you’re not sure, contact our office or MyAged Care.
What happens after I’m registered?
We will send you a Welcome Pack including a service agreement, further information on Conenct’s offerings, a fee schedule, and other required documents.
Then you are ready to travel!
How do I work out which service is best for me?
Please phone our office on 9558 6800. Our office staff can discuss your circumstances with you and advise you about both services and eligibility. If you’re not eligible, our staff will do their best to advise you of any transport alternatives.
I’m eligible. How do I start using Connect: Inner West Community Transport services?
Firstly, you’ll be asked for basic service intake details.
The next part is to find out about which service is most appropriate based on your needs. That involves asking questions about your current ability. That’s so we can ensure our driving staff know in advance about things like whether or not you’ll need assistance from the door, getting into the vehicle, etc.
Registration involves providing information about your emergency contacts. If you have details such as phone numbers ready before you call, it makes the process quicker and easier. It’s important that you inform the person you nominate to be your emergency contact.
How do I book a service?
Bookings can only be made by calling the office, not directly with Drivers.
Different services have different ways to book. Regular shopping services can be booked on a routine basis, such as a permanent fortnightly booking. Or you may prefer to just call (in advance) when you want to use them.
Transport to appointments is usually booked as soon as you know of the appointment time.
Whatever the case, please provide us with three business days’ notice.